The publication of our first Annual Quality Account in 2018 reflected our continued commitment to offer excellence in nursing care to our patients.

  • Safe

  • Caring

  • Responsive

  • Effective

  • Well led

Within the report, we outline some of the initiatives that have been introduced to monitor and improve the care we deliver.  Its publication also demonstrates our strong belief in openness and transparency in the services we provide; this can be seen in our use of key clinical performance indicators as part of our strategy of continuous quality improvement.

Although we continually strive for excellence, we are candid enough to recognise and admit when things have gone wrong – we will say sorry and provide a detailed plan for how we intend to put things right and what we will do to prevent a reoccurrence in the future.

The complete Annual Quality Account 2018 can be read here.

In common with all care providers, we are regulated by the Care Quality Commission (CQC).

Outstanding

Good

Requires improvement

Inadequate

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The Care Quality Commission (CQC) is the independent regulator of all health and adult social care services in England. The CQC monitors and inspects care providers on a regular basis and publishes its findings.

We are delighted to report that both Fairlie House and Highfield House were awarded ‘outstanding’ status in 2018 and we are fully committed to maintain this recognition in the future.

The full 2018 CQC reports for our Homes can be found here;

We are also proud to be fully GSFCH trained, endorsed and accredited with Platinum status.

The GSFCH (Gold Standards Framework in Care Homes) is a nationally recognised marker of excellence in palliative care.

“[The accreditation]…is the most widely used and well evidenced quality improvement programme with a well established Accreditation process for quality assurance”.

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The GSF is endorsed by all Care Home organisations, the Department of Health End of Life Care Programme, and recognised by independent commissioners, such as the London Procurement Programme and the Care Quality Commission.

Our GSF award is presently held by Fairlie House and we are in the process of application to the award for Highfield House also.

For further information, please visit their website.